Questionnaire


		Help us to improve Roadworks in Kent

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Has your journey been affected?

Are you living next to roadworks?

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Influence the bigger picture

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Has your journey been affected by roadworks today?

Can you spare a few minutes to give us some feedback?

There are a large number of organisations that can dig holes in Kent's roads, from companies repairing damaged water pipes, companies laying cables to allow internet connections and Kent County Council who are repairing the road itself.

This questionnaire is designed to gain feedback from you. We want to improve roadworks in Kent and have a good deal of control over contractors who carry out repairs for us. We will also be discussing the results of the survey with others who dig up the road in Kent, such as service companies like Seeboard and British Telecom, or the Highways Agency for motorways and trunk roads, so we can encourage them to improve what they do as well.

We know that travelling through roadworks can take time and be difficult but by listening to what is important to you we can hopefully improve things in the future.

If you have recently experienced or regularly face road works please spend a few minutes answering the following questions.

1. Was there a sign board next to the roadworks making it clear who was responsible for them?

Yes No	Did not notice

2. If yes, who was responsible for the roadworks?

Kent County Council road repairs
Water
Electricity
Telecom
Gas
Cable
Other (please state below)

3. How much notice do you think you should be given before roadworks are started?

Three Months
Two Months
One Month
Two Weeks
One Week

4. How would you like to be informed that roadworks are going to start?

A sign on the road
Local newspaper
In Kent Reports
By Local Radio
On KCC's Internet site
Other (please state below)

5. What are the three most important pieces of information you would like to see on notice boards at roadworks?

The date when works will start
The date when the works will be completed
Who is carrying out the works (KCC, Seeboard etc)
The cost of the works
Who to contact if you have a problem
The name of the contractor
A contact number/address for the contractor
The reason for the works
Other (please state below)

6. When you travelled through the roadworks did you think?
	Yes	No
The route was easy to follow?
The roadworks were safe at night?
There were sufficient cones and guarding?
The queues at either end of the temporary traffic signals were even and fair?
The delays were reasonable?
Other (please state below)


7. What is the most important thing we could do to improve your journey whilst roadworks are going on?

a. Provide road signing before the roadworks showing the best alternative route?			a.
b. Speed up the works by closing the road all the time?			b.
c. Improve peak travel by only putting temporary traffic lights out in non peak times, recognising that this will lengthen the time the works will be on site?			c.
d. Improve peak travel by shortening the the length of road affected, but recognising that this will lengthen the time the works will be on site?			d.
e. Speed up the works by working longer hours, but recognising the additional disturbance to local residents			e.
f. Make sure someone is on site to operate traffic lights at busy times to make sure queues at either end are even			f.
Other (please state below)


8. For the works that have been completed do you think?
	Yes	No	Not applicable
The trench or hole has been properly filled in
For roadworks carried out by Kent County Council
They have been carried out to an acceptable standard?
The road surface is now quieter?
Facilities for pedestrians have been improved?
The road signs have been improved?
The road now feels safer
Other (please state below)


Which road works did you travel through and when?

Road Number -
Road Name -
Nearest town or village -
The date you travelled through the site -

Have you any other comments you wish to make?


Thank you for taking time to complete this questionnaire. We will be using the information we gain to help us improve the highway service.

If you provide us with your email address a copy of this questionnaire will be sent automatically to your mailbox for your own records.

Please enter your email address -